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Gyms and Facilities
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Gyms
GymsAre you recruiting?
We are always on the lookout for exceptional people to join the team. You can view our latest vacancies here.
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Send feedbackThanks for the feedback. We will improve this article.What are your opening times?This information is available on your account on the Everlast Gyms app or when you select a gym on our website.
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Send feedbackThanks for the feedback. We will improve this article.How can I see a list of all of your clubs?You can find a list of our clubs through the Everlast Gyms app or on our website.
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Send feedbackThanks for the feedback. We will improve this article.How can I become a Personal Trainer?We are always on the lookout for the next generation of exceptional Personal Trainers. Call or visit the club you are interested in and speak with the team onsite for more information.
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Send feedbackThanks for the feedback. We will improve this article.Do you have onsite parking?We have on-site parking at selected sites. To find out if your site has parking please contact your local club here.
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Send feedbackThanks for the feedback. We will improve this article.I was involved in an accident in club, what should I do?Please report any accidents to a member of the club team as soon as possible.
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Personal Training
Personal TrainingHow much does Personal Training cost?
Our Personal Training costs vary from trainer to trainer. Using the Everlast Gyms app you can select the 'book a PT' tile to view the Personal Trainers at your site of choice and contact them from there.
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Send feedbackThanks for the feedback. We will improve this article.How do I book a Personal Training session?Using the Everlast Gyms app you can select the 'book a PT' tile to speak with the Personal Trainer of your choice.
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Send feedbackThanks for the feedback. We will improve this article.Can I view your Personal Trainers online?Using the Everlast Gyms app you can select the 'book a PT' tile and inspect the biographies of our Personal Trainers.
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Group Training
Group TrainingDo you offer a membership for classes only (without main gym access)?
We do not offer a "classes only" option however we do offer a day pass option. All of our memberships include full access to group training.
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Send feedbackThanks for the feedback. We will improve this article.What group training classes do you offer?All of our gyms offer a variety of group training classes that fall into 5 catagories: Strength, Cardio, HIIT, Holistic and Combat. Speak to the gym team for more information and to find a suitable training method to match your needs and goals.
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Send feedbackThanks for the feedback. We will improve this article.When do classes become available to book?Our group training is bookable 7-days in advance for all CORE members, however CHAMPION members have priority booking, meaning they can book classes 8-days in advance. If you would like to upgrade to CHAMPION reach out to a member of your gym team who can support you.
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Swimming
SwimmingDo you offer swimming lessons?
Yes, swimming lessons are available at some selected sites. Press the 'Swimtime' tile on your Everlast Gyms app for more information.
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Send feedbackThanks for the feedback. We will improve this article.Can children use the swimming pool?Yes, we offer junior swim memberships. Speak to your gym directly to sign up as prices vary depending on your gym location.
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Send feedbackThanks for the feedback. We will improve this article.What time can children use the swimming pool?We recommend speaking with your home gym location with regard to children swim times as these may vary depending on your gym location.
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Gyms
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Account
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My Account
My AccountI have forgotten my password, how can I reset this?
You can reset your password by selecting 'forgotten password' on your Everlast Gyms account.
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Send feedbackThanks for the feedback. We will improve this article.My account says it is locked, what should I do?Please contact your home club who will be able to unlock your account.
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Send feedbackThanks for the feedback. We will improve this article.I had a problem with my Direct Debit, what should I do?You can update your own direct debit through your Everlast Gyms account on the app or website. If you are having difficulty please contact your local gym via phone or in person.
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Send feedbackThanks for the feedback. We will improve this article.I am moving home and can no longer use your facilities, what should I do?Please contact your gym who will be able to assist you (membership terms and conditions may apply).
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Send feedbackThanks for the feedback. We will improve this article.I have had a medical issue and can no longer use your facilities, what should I do?Please contact your gym who will be able to assist you (membership terms and conditions may apply).
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Send feedbackThanks for the feedback. We will improve this article.I have run into financial difficulty, I cannot afford my membership payments, what should I do?Please contact your gym who will be able to assist you (membership terms and conditions may apply).
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Send feedbackThanks for the feedback. We will improve this article.A member has passed away and I am their next of kin, what should I do?Simply click Contact Us and submit a general enquiry providing your registered email address and membership ID (if known)
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Send feedbackThanks for the feedback. We will improve this article.How can I find my account details?Your Everlast Gyms account on the app or our website safely holds all of your information.
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Payments
PaymentsCan I view my contract?
You will receive your agreement as part of your welcome email and you can view your membership details at any time through your Everlast Gyms account on the app or online.
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Send feedbackThanks for the feedback. We will improve this article.I submitted a membership cancellation request however I was still charged?There are a number of reasons why this may have been, including a cancellation period or the date of cancellation request. You can find your membership terms and conditions within the My Account section on the app or website. We recommend calling your gym or dropping in to speak with a member of the team.
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Send feedbackThanks for the feedback. We will improve this article.I wish to reverse my cancellation request and continue to use the club, can I do this?Yes, you can revoke your cancellation through your Everlast Gyms account.
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Send feedbackThanks for the feedback. We will improve this article.I cancelled my direct debit with my bank but want to rejoin. What do I have to do?You can set up and amend your direct debit through your Everlast Gyms account using the mandates tab.
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Send feedbackThanks for the feedback. We will improve this article.How do I upgrade or downgrade my membership?This can be done through the membership tab in your Everlast Gyms account
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Send feedbackThanks for the feedback. We will improve this article.I have outstanding arrears on my account, what should I do?Settling your outstanding balance is easy. Simply log in to the Everlast Gyms app or website, click on the balance and follow the instructions. If you are having difficulty, please call your gym or speak with a member of the team in-club.
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My Account
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General FAQ
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General
GeneralDo you have an app?
Yes, we do! You can download it on the App & Play Stores by searching for Everlast Gyms and using the create account feature using the same email address you registered your membership with.
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Send feedbackThanks for the feedback. We will improve this article.I have tried contacting my club but they did not answer?Our in-club team endeavour to answer every call and request as promptly as possible, however, there may be times when our team are assisting other people. Our helpdesk is designed to resolve the majority of queries however if you do need to speak to a member of the team, please try calling again or visit the club to speak to them in person.
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Send feedbackThanks for the feedback. We will improve this article.I am having a technical issue with the appWe recommend checking that you are running the latest version of the app by checking for updates on the App / Play Store before speaking with your gym team.
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Send feedbackThanks for the feedback. We will improve this article.I got a parking ticket, can you cancel the charge?Our gym car parks are managed by an external company, it is your responsibility to ensure you validate your parking using the machines provided in the club. Unfortunately, we are unable to assist in the removal of fines.
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Send feedbackThanks for the feedback. We will improve this article.Can I bring my own padlockAbsolutely, however, we also have them available to buy in-club.
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Send feedbackThanks for the feedback. We will improve this article.I would like to make a complaintWe strive to deliver a memorable experience in our gyms, however, if for some reason you wish to make a complaint, you can do so with the General Manager of your gym or by clicking Contact Us.
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Send feedbackThanks for the feedback. We will improve this article.What is your website's cookie and privacy policy?You can view our digital policies here.
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Send feedbackThanks for the feedback. We will improve this article.Why should I upgrade to the Pro App?Upgrading to the PRO app means you can unlock all pre-made PRO workouts, make your own workouts, take part in PRO challenges and access the full library of body metrics. If you are already on our Champion membership you receive PRO app access as part of your membership benefits.
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About Us
About UsWhat is your head office address?
Everlast Gyms,
Unit A,
Brook Park East,
Shirebrook
NG20 8RY
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Send feedbackThanks for the feedback. We will improve this article.How can I delete my information from your records?Everyone has the right to be forgotten, you can request this by clicking Contact Us and submitting a general enquiry providing your registered email address and membership ID (if known).
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General
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Membership Information
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Joining
JoiningIf I join, will I be held to a contract?
We offer 1, 6 & 12-month membership options with a 1-month cancellation notice required, to give you flexibility based on your needs.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer a membership for classes only (without access to the gym)?We do not offer classes only option however we do offer a day pass option. All of our memberships included full access to classes.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer a membership for swim only (without access to the gym)?We do not offer a swim only option however we do offer a day pass option for swimming at our wet gyms. All of our memberships at these locations include full access to the swimming pool.
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Send feedbackThanks for the feedback. We will improve this article.What age do you need to be to join?Our memberships start from 14 years old, with the consent of a parent or guardian.
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Send feedbackThanks for the feedback. We will improve this article.How much are your memberships?Our membership prices vary depending on club, membership type and contract type.
Seeing the prices for your club is easy, just visit here and select your club to see memberships and prices available.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer corporate memberships?Yes, if you work for a business where multiple employees are all interested in becoming members, then we do offer discounts for our corporate partners. Speak to a member of staff in club to find out more about what discounts we offer.
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Send feedbackThanks for the feedback. We will improve this article.I tried to join but it said payment error, what should I do?Please contact your local club for assistance. You can view the clubs contact details here.
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Send feedbackThanks for the feedback. We will improve this article.Do I get a membership card when I join?Yes, our members receive a free membership card when they first visit. Subsequent replacements for lost cards are £5 per card. You can also access a free digital membership card on our mobile app.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer couples memberships?No, we don't offer couple memberships at this time. Each member requires their own membership to access the club.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer family memberships?No, we don't offer family memberships at this time. Each member requires their own membership to access the club.
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Send feedbackThanks for the feedback. We will improve this article.I cancelled my direct debit with my bank but want to re-join.If you cancelled your Direct Debit at the bank, and as a result cannot now re-join, you will need to contact your local club for assistance. You can view the clubs contact details here
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Send feedbackThanks for the feedback. We will improve this article.Why is there a £20 joining fee?When becoming a new member, you will pay a one time joining fee of £20. This fee helps to cover many of the administration costs that allow us to bring you your gym.
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Send feedbackThanks for the feedback. We will improve this article.How do I purchase an annual membership?We do sell annual memberships. At this time they are available in club only. Please speak to a member of staff at reception for more information.
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Send feedbackThanks for the feedback. We will improve this article.I work for Sports Direct, do I get a discount?Yes we offer all employees of Frasers Group a 20% discount, plus a £20 discount on their joining fee. Please bring your payslip in club and a member of staff will be able to set your staff account up.
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Send feedbackThanks for the feedback. We will improve this article.A member has passed away and I am their next of kin, what should I do?Please contact us here for further assistance.
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General
GeneralWhat are the differences between the CORE and PREMIUM membership?
Unlike the CORE membership, our PREMIUM membership comes with unlimited group exercise access, the option to bring a friend to train with you x2 per month for free, plus multi-club access.
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Send feedbackThanks for the feedback. We will improve this article.Why are some clubs more expensive than others?We tier the pricing of our clubs based on the facilities available (some clubs are much larger, some have swimming pools, some have larger functional fitness zones).
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Send feedbackThanks for the feedback. We will improve this article.Do you offer a discount for NHS staff?Yes, we offer a discount for all of our emergency service workers. This offer is only available in club, and entitles you to pay no joining fee, saving you £20. Simply speak to a member of staff in club to find out more information.
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Send feedbackThanks for the feedback. We will improve this article.Which memberships include access to swimming pool?Great news, for our sites with swimming pools, all of our memberships include swimming pool access. You can find out if your club has a pool by checking its club page on our website.
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Send feedbackThanks for the feedback. We will improve this article.Can I buy a day pass?We are a member's club and therefore do not sell single use passes to non-members. We do allow existing members to bring friends for £10, or for FREE with the FRIEND PASS benefit of our PREMIUM membership.
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Send feedbackThanks for the feedback. We will improve this article.I have just signed up, what happens next?Congratulations. You will receive a welcome email and can start using the club straight away. A member of staff will give you your membership card in club. Alternatively you can access your digital membership card via the mobile app.
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Send feedbackThanks for the feedback. We will improve this article.Do I need an induction when I join?Inductions are not mandatory, but we are happy to show you around the club on your first visit if you'd like to see more of your new club. Please speak to a member of staff at the reception who will be happy to show you around.
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Send feedbackThanks for the feedback. We will improve this article.What is the FRIEND PASS perk?With our PREMIUM membership you get x2 FRIEND PASSES to use per month. This means you can bring a friend to train with you for free, twice per month. Simply sign them in at reception.
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Send feedbackThanks for the feedback. We will improve this article.How do I use my friend pass perk?To use one of your 2 FRIEND PASSES per month, simply let a member of the reception team know when you arrive with your friend. The receptionist will then allocate one of your friend passes for that month and your friend will get access to the club with you for that day!Â
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Send feedbackThanks for the feedback. We will improve this article.Can I use a Sports Direct Fitness Club if I am an Everlast Fitness Clubs member and vice-versa?Members who have 'multi club access' on their membership will be able to access any Sports Direct Fitness or Everlast Fitness Clubs facility on their tier or below.
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Send feedbackThanks for the feedback. We will improve this article.How do I upgrade or downgrade my membership?You can upgrade or downgrade your membership in-club by speaking to a member of staff (membership terms and conditions may apply).
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Send feedbackThanks for the feedback. We will improve this article.I have outstanding arrears on my account, what should I do?To make payment of any arrears on your account, please contact a member of staff in club who will be able to assist you.
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Send feedbackThanks for the feedback. We will improve this article.I would like to make a complaint, where do I do this?Our complaints procedure states that in the first instance any complaints should be made to your club General Manager. To contact them please visit here.
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Send feedbackThanks for the feedback. We will improve this article.My account says it is locked, what should I do?Please contact your home club who will be able to unlock your account, their contact details can be found here.
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Send feedbackThanks for the feedback. We will improve this article.I had a problem with my Direct Debit, what should I do?To discuss your account please speak with your home club. Alternatively, please contact us here.
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Send feedbackThanks for the feedback. We will improve this article.I can no longer use or afford my membership.Please contact your home club who will be able to assist you (membership terms and conditions may apply).
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Send feedbackThanks for the feedback. We will improve this article.Corona Virus FAQsReopening Dates:
English Clubs: Now Open
Scottish Clubs: Now Open
Welsh Clubs: Now Open
Northern Irish Clubs: Now Open
Do I need to book to use the club?
no - after upgrades to our turnstiles you can now access the club at the time most convenient to you. We can now monitor the overall capacity of our clubs. in the event that a club reaches maximum capacity, we will operate a "one in/one out policy" - however our capacities are not expected to reach maximum.
Why does it mention a 70 minute workout time?
To help ensure our clubs don't reach capacity, we ask that members keep their workouts to a maximum of 70 minutes, in particular during peak times. If your club is empty you can of course train for longer if needed.
What is happening with my membership payments?
An advance notice will be emailed to each member in the week ahead of your club reopening. In this email we will confirm your next collection date and amount. These will be adjusted to factor any payments made in January and any days we are closed in April or May. if you pay for your membership annually, you will receive an email clarifying your new membership renewal date based on the days your club was closed.
Can I re-freeze my membership?
if you would like to make any amendments to your membership, you can do so by contacting us here.
Can you tell me more about how you are ensuring our safety when we return?
Now, more than ever, it is important that we all play our part in keeping our clubs clean and safe. Each of our clubs will have a COVID Champion present on the gym floor to ensure it is being kept clean. As a member it is also your responsibility to clean any equipment you use after you have used it. We have cleaning stations situated around our clubs where you can access antibacterial cleaning sprays and wipes to clean anything you use. Please do not use your personal sweat towels to wipe down any equipment. All of our staff have undergone extensive training during our closure to ensure theirs and your safety when we open. This training includes all of the new and required COVID 19 Ways of Working and includes Advances Cleaning, Social Distancing and PPE.
Will I be able to use the swimming pool?
Yes - our swimming pools will be opening on the same day our clubs do. This includes children's swimming, swimming lessons and group exercise in the pool. Our sauna and steam rooms are permitted to reopen from the 17th May.
When will group exercise be returning?
in line with government rules, our group exercise can resume from 17th May in England, Scotland and Wales (Northern Ireland TBC). Bookings for our group exercise classes are available from 1 week before the class, so from the 10th May you will be able to book your first class back!
Can I resume Personal Training?
Yes - 1-on-1 Personal Training is able to resume with immediate effect in our clubs when they reopen. Larger group training is permitted from the 17th May.
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Joining
