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How can we help you?
Knowledge base
Gyms and Facilities
Gyms
6
Are you recruiting?
What are your opening times?
How can I see a list of all of your clubs?
How can I become a Personal Trainer?
Do you have onsite parking?
View all 6
Personal Training
3
How much does Personal Training cost?
How do I book a Personal Training session?
Can I view your Personal Trainers online?
Group Training
3
Do you offer a membership for classes only (without main gym access)?
What group training classes do you offer?
When do classes become available to book?
Swimming
3
Do you offer swimming lessons?
Can children use the swimming pool?
What time can children use the swimming pool?
Account
My Account
8
I have forgotten my password, how can I reset this?
My account says it is locked, what should I do?
I had a problem with my Direct Debit, what should I do?
I am moving home and can no longer use your facilities, what should I do?
I have had a medical issue and can no longer use your facilities, what should I do?
View all 8
Payments
6
Can I view my contract?
I submitted a membership cancellation request however I was still charged?
I wish to reverse my cancellation request and continue to use the club, can I do this?
I cancelled my direct debit with my bank but want to rejoin. What do I have to do?
How do I upgrade or downgrade my membership?
View all 6
General FAQ
General
8
Do you have an app?
I have tried contacting my club but they did not answer?
I am having a technical issue with the app
I got a parking ticket, can you cancel the charge?
Can I bring my own padlock
View all 8
About Us
2
What is your head office address?
How can I delete my information from your records?
Membership Information
Joining
15
If I join, will I be held to a contract?
Do you offer a membership for classes only (without access to the gym)?
Do you offer a membership for swim only (without access to the gym)?
What age do you need to be to join?
How much are your memberships?
View all 15
General
18
What are the differences between the CORE and PREMIUM membership?
Why are some clubs more expensive than others?
Do you offer a discount for NHS staff?
Which memberships include access to swimming pool?
Can I buy a day pass?
View all 18
