General

How do I upgrade or downgrade my membership?
You can upgrade or downgrade your membership in-club by speaking to a member of staff (membership terms and conditions may apply).
Tue, 1 Jun, 2021 at 11:49 AM
I have outstanding arrears on my account, what should I do?
To make payment of any arrears on your account, please contact a member of staff in club who will be able to assist you.
Tue, 1 Jun, 2021 at 11:51 AM
I would like to make a complaint, where do I do this?
Our complaints procedure states that in the first instance any complaints should be made to your club General Manager. To contact them please visit here.
Thu, 10 Jun, 2021 at 10:40 AM
My account says it is locked, what should I do?
Please contact your home club who will be able to unlock your account, their contact details can be found here.
Tue, 1 Jun, 2021 at 1:16 PM
I had a problem with my Direct Debit, what should I do?
To discuss your account please speak with your home club. Alternatively, please contact us here.
Wed, 27 Apr, 2022 at 10:22 AM
I can no longer use or afford my membership.
Please contact your home club who will be able to assist you (membership terms and conditions may apply).
Tue, 1 Jun, 2021 at 1:21 PM
Corona Virus FAQs
Reopening Dates: English Clubs: Now Open Scottish Clubs: Now Open Welsh Clubs: Now Open Northern Irish Clubs: Now Open Do I need to book to use the ...
Wed, 7 Jul, 2021 at 4:34 PM
Do you offer a membership for teenagers
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Fri, 7 Jul, 2023 at 12:19 PM